Privacy Policy

Last Updated: Aug 17, 2025

Introduction

This privacy policy (“Privacy Policy”) applies to all visitors and users of the Jovyan AI platform, our website at jovyan-ai.com, along with our related hosted applications, downloadable applications, and other services (collectively, the “Services”), which are offered by Jovyan AI SAS and/or any of its affiliates (“Jovyan AI” or “we” or “us”).

It describes how we process your personal information in connection with the Services, and how we collect information through the use of cookies and related technologies. It also tells you how you can access and update your personal information and describes the data protection rights that may be available under your country’s or state’s laws.

By accessing or using any part of the Services, you acknowledge you have been informed of and consent to our practices with regard to your personal information.

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Applicability of this Privacy Policy

If you are a customer of Jovyan AI, this Privacy Policy does not apply to personal information or other data that we process on your behalf as your service provider (collectively, “Customer Data”). Our use of Customer Data is governed instead by the terms and conditions of the service agreement you have with us.

If you are using the Services as an employee, contractor or representative of one of our customers and you have any questions about our privacy practices or would like to exercise rights with respect to personal information processed on behalf of our customers, please contact the relevant customer directly.

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Personal Information We Collect

You may choose to interact with the Services in ways that provide us with your personal information. For example, when creating an account, subscribing to our Services, or contacting support.

We may collect the following types of information:

  • Account Information: name, email address, company, billing details.
  • Usage Data: product interactions (page views, actions taken), error reports, feature usage, logs.
  • Technical Information: IP address, browser type, operating system, device type, language settings, approximate location (city/country).
  • Payment Information: handled securely by third-party processors (see below). Jovyan AI does not directly store payment card numbers.

We may aggregate information (including your personal information) for our own statistical and analytics purposes and share such aggregated information with third parties in a non-identifiable form.

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Information Jovyan AI Does Not Collect

  • We do not intentionally collect sensitive categories of personal information (health, biometric, religious, etc.).
  • We do not knowingly collect information from or direct the Services to children under 18. If we become aware that a user is under 18, we will close the account.

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Legal Basis and Purposes for Processing

If you are located in the United Kingdom or European Economic Area (EEA), we process personal data only where we have a lawful basis:

  • Contractual necessity: managing accounts, providing Services, customer support.
  • Legitimate interests: improving the Services, securing systems, usage analytics, preventing fraud, and communicating with you about similar products or features.
  • Consent: where required for cookies, marketing communications, or other specific purposes.

You may withdraw consent at any time by using unsubscribe links in emails or contacting us directly.

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How We Use and Share Your Information

Sharing

We only share your personal information with:

  • Employees and contractors of Jovyan AI who need the information to operate the Services and who are bound by confidentiality obligations.
  • Professional advisors (lawyers, auditors, insurers) as needed.
  • Service providers and partners, including:
  • Stripe – payment processing
  • Supabase – database hosting and authentication
  • OpenRouter, Anthropic, OpenAI – large language model (LLM) providers powering features of Jovyan AI
  • Cloud infrastructure providers (AWS, GCP, etc.) – hosting and compute resources
  • Analytics providers (e.g., Google Analytics) – product usage insights

All such partners are contractually required to safeguard your personal information.

  • Legal obligations: we may disclose information if required by law, subpoena, or to protect rights, property, or safety.
  • Business transactions: in the event of a merger, acquisition, or sale, your information may be transferred as part of the transaction.

Security

We implement reasonable technical and organizational safeguards to protect your personal information against unauthorized access, use, alteration, or destruction.

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International Data Transfers

Our Services are hosted in the European Union.

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Communications With You

If you provide your email address, Jovyan AI may contact you regarding:

  • account or service updates,
  • security notices,
  • product announcements,
  • promotional or marketing communications (with your consent, where required).

You can opt-out of marketing communications at any time by using the unsubscribe link or emailing us at contact@jovyan-ai.com.

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Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data.
  • Object to processing or request restriction of processing.
  • Withdraw consent (where processing is based on consent).
  • Request portability of your data.

To exercise these rights, please email us at contact@jovyan-ai.com. We will respond within 30 days.

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Data Retention

We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, or enforce agreements.

When data is no longer required, we securely delete or anonymize it. Certain transactional data may be retained as required by law (e.g., financial records).

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Cookies and Tracking

We use cookies and similar technologies to:

  • keep you signed in,
  • remember preferences,
  • analyze site usage,
  • improve security.

You may manage cookies in your browser settings. For analytics, you may opt out of Google Analytics here.

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Contacting Jovyan AI About Your Privacy

The data controller for personal information processed in connection with the Services is:

Jovyan AI SAS
Paris, France
contact@jovyan-ai.com

If you have questions or concerns about our privacy practices, or wish to make a complaint, please contact us at the above address.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the “Last Updated” date at the top.

Your continued use of the Services after changes are posted constitutes your acceptance of the revised policy.